Youth & Family Emergency Services

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Youth Family and Emergency Services (YFES) Program provides crisis intervention and counseling services for youth ages 6-24 who reside in the Greater Waterbury Area. Crisis counseling services are available Monday-Saturday. Referrals are accepted from individuals, Safe Place calls, providers in the community, and other Waterbury Youth Services programs; including after-school, mentoring and our juvenile justice programs. YFES addresses essential community needs though crisis intervention and counseling and offering the following services:

Homeless Youth Resource Center

Homeless Youth Resource Center addresses the important community issue of youth homelessness. Youth are connected to housing and provided ongoing case management until their needs are met. Homeless Youth Resource Center servers youth ages 13-24 that are homeless or at risk of homelessness. The Center provides Saturday drop in hours from 10:00 am to 1:00 pm and ongoing case management during the week. The crisis counseling services are available Monday-Friday. Our services are promoted in the community through our role as the local coordinator for Project Safe Place, a national program that designates sites in the community where youth can go for help.

LGBTQ Support Group

Waterbury Youth Services (WYS) worked together with True Colors, Inc. and the Waterbury LGBTQ Task Force to implement the first LGBTQ  support group in the Waterbury area. The purpose of the group is to give LGBTQ-identified and questioning youth a safe place to discuss topics they feel are relevant to their experiences and identities. For more information about meeting dates and times please call WYS at 203-573-0264 and ask to speak with someone about the LGBTQ group.

Parent Support Group

Our parenting support group provides support to parents of middle school age youth who are dealing with truancy and other behavioral challenges. For more information call Laura at 203-573-0264.

Project Safe Place

Project Safe Place is an outreach network of Waterbury Youth Services where a youth in crisis can get help immediately, at any of the Safe Place sites established in the Waterbury community. These sites are recognized by the Safe Place sign (large black & yellow, diamond-shape) displayed prominently on the building. A crisis may include runaway, homelessness, family conflict, neglect, physical/sexual abuse, or being followed by a stranger. Presently, the City of Waterbury Fire Stations, Waterbury Youth Services and the YMCA are Safe Place sites. Click here for information about Project Safe Place and for a list of current Safe Place sites.

Supervised Visitations

Supervised visitations are available for court-referred families. This service provides non-custodial parents with a safe, supervised environment to visit with their children free from conflict.